Policies and Procedures

ABC Online Chozen Academy Appeals Policy

ABC Online Chozen Academy is committed to ensuring all learners and stakeholders have access to a fair, equitable and transparent appeals process. This policy outlines the procedures to follow when appealing a decision made by the Academy in relation to assessment outcomes, reasonable adjustments, special considerations, allegations of malpractice/maladministration, or other monitoring processes.

Grounds for Appeal
Learners or other stakeholders may submit an appeal on the following grounds:

1. The Academy did not apply procedures consistently or procedures were not followed properly and fairly
2. The judgment made was unreasonable given the evidence provided
3. New evidence or circumstances have come to light after the original decision
4. The learner was denied reasonable adjustments which may have impacted the outcome

Appeals Procedure

1. Notification of intent to appeal must be made in writing to the Academy within 14 days of the disputed decision being made. Appeals can be submitted via email to appeals@chozenacdemy.com.
2. The appeal submission must outline the grounds for appeal from the list above and include all supporting evidence/documentation.
3. The Academy will acknowledge receipt of the appeal within 5 working days.
4. The appeal will be reviewed by an independent Appeals Panel, separate from those involved in the original decision. The Panel will consist of at least three members with no previous involvement or vested interest in the case.
5. The Appeals Panel may request further evidence or documentation from the appellant or Academy staff as needed.
6. The appellant will be given the opportunity to have a hearing before the Panel to present their case. This can be conducted virtually if needed.
7. The Panel will strive to make a final decision within 30 days of the appeal submission. This timeframe may need to be extended for particularly complex cases.
8. The appellant will be notified of the Panel’s decision in writing, including reasoning for the decision, within 5 working days of it being made.
9. If the appeal is upheld, the Academy will take action to rectify the issue, such as amending assessment results or reconsidering previous judgements.
10. If the appeal is denied, the appellant will be provided information on any further options for challenging the decision through applicable regulatory bodies.
11. All documentation and evidence relating to an appeal will be securely retained by the Academy for a period of 5 years.

This policy and the appeals process will be reviewed annually to ensure it remains fit for purpose and compliant with regulatory requirements. Any queries regarding this policy can be directed to policy@abctech.me.

ABC Online Chozen Academy Complaints Policy

ABC Online Chozen Academy is committed to providing high-quality education and exceptional student experiences. This policy establishes a formal procedure for receiving, investigating, and responding to complaints to ensure they are handled fairly, consistently, and with the goal of satisfactory resolution.

Grounds for Complaint Individuals may submit a formal complaint to the Academy regarding:

• Issues with course delivery, content, or instructors
• Dissatisfaction with support services or Academy processes
• Concerns about Academy staff conduct or behavior
• Allegations of discrimination, harassment or unfair treatment
• Other grievances related to the Academy’s provisions of education

Complaints Procedure

1. Complaints must be submitted in writing to complaints@chozenacdemy.com. Complaints should outline the nature of the issue, any relevant details/evidence, and the remedy being sought.
2. The Academy will acknowledge receipt of the complaint within 3 business days.
3. Complaints will be reviewed by the Complaints Officer, an independent party not involved in the issue. If the complaint is regarding the Complaints Officer, it will be reviewed by a designated alternative staff member.
4. The Complaints Officer may request further information or documentation from the complainant and any staff/contractors relevant to the complaint.
5. For complaints regarding courses/instructors, input will be sought from the respective instructor/department.
6. The Complaints Officer will strive to investigate and respond with a decision within 14 business days of the initial complaint submission. This may be extended for complex cases.
7. The complainant will receive a written response detailing:
   • Summary of the complaint
   • Details of the investigation process
   • The Officer’s decision and reasoning
   • Any corrective actions to be taken by the Academy
   • If applicable, information on appealing the decision
8. Corrective actions will be implemented promptly and the complainant will receive updates.
9. If the complainant is dissatisfied with the outcome, they may appeal the decision following the Academy’s Appeals Policy and procedures.
10. Complaints will be stored confidentially for 5 years from the date of resolution.

The Academy will be proactive in analyzing complaints data to identify improvement areas and emerging issues. This Complaints Policy will be reviewed annually.

ABC Online Chozen Academy Course Content Review Policy

ABC Online Chozen Academy is committed to providing learners with educational experiences of the highest quality and integrity. This policy establishes protocols for the regular review and update of all course content to ensure it meets rigorous standards for accuracy, relevance, and effectiveness.

Course content at Chozen Academy encompasses all instructional materials including lessons, lectures, assessments, multimedia components, and supplemental resources across all delivery methods and curricular areas.

Ongoing Content Monitoring All course content undergoes initial review by Subject Matter Experts and instructional design professionals prior to delivery to verify accuracy, alignment with learning objectives, and overall quality.

Once a course is launched, the respective instructor(s) and an assigned Content Reviewer continuously monitor the materials over the duration of the course. This includes:

• Reviewing any student feedback or reported issues regarding content clarity or accuracy
• Identifying emerging topics or skills to incorporate based on industry developments
• Assessing content performance data like quiz scores, engagement metrics, etc.
• Ensuring all materials remain compliant with regulatory or accreditation standards

Based on their observations, instructors can recommend content updates to the Content Review Board.

Annual Comprehensive Review Annually, the Content Review Board conducts a comprehensive evaluation of each course and its materials. This involves:

• Reviewing all components for currentness of information, modern best practices, and latest research
• Analyzing content performance data like student evaluations, learning outcomes, etc.
• Identifying any accessibility, diversity, or inclusivity issues that need addressing
• Ensuring accuracy of any software versions, coding examples, data sources, etc.
• Soliciting feedback from external Subject Matter Experts and industry advisors

Any substantial updates will be summarized in a Course Content Update Report detailing the Review Board’s findings and outlining revisions to be implemented.

All updated content drafts go through a final technical and instructional review prior to release. Once verified, new course versions launch at the start of the next scheduled term.

Record of Review Activities To ensure transparency, Chozen Academy maintains detailed records of all content review activities for a minimum of 5 years, including:

• Notes and recommendations from instructors and Content Reviewers
• Minutes and decisions from Content Review Board meetings
• External SME and stakeholder feedback
• Course Content Update Reports for each updated version
• Technical review checklists and approvals

By adhering to this regular, multi-layer review process, ABC Online Chozen Academy ensures its educational offerings remain accurate, relevant, accessible and adhere to the highest standards of quality and integrity.

ABC Online Chozen Academy Data Protection Policy

At ABC Online Chozen Academy, we are committed to protecting the privacy and personal data of our students, staff, and other stakeholders. This policy establishes the protocols and safeguards in place to ensure ongoing compliance with all applicable data protection regulations.

Data Protection Principles Chozen Academy adheres to the following key principles when collecting, processing, and storing personal data:

1. Lawfulness, Fairness & Transparency Data is obtained legally through fair and transparent means. Individuals are informed about how their data will be used.
2. Purpose Limitation Personal data is collected and processed only for the specified, explicit, and legitimate purposes outlined to the individual.
3. Data Minimization Only data that is adequate, relevant and limited to the intended purposes is collected and processed.
4. Accuracy Reasonable steps are taken to ensure personal data is accurate, complete, and up-to-date.
5. Storage Limitation Personal data is kept only as long as necessary for the specified purposes.
6. Integrity & Confidentiality Appropriate technical and organizational measures are implemented to ensure security of personal data.

Data Collection & Use Chozen Academy collects and processes personal data as needed to facilitate educational services, including:

• Student enrollment, identity verification, and records maintenance
• Processing tuition/fees and issuing financial documentation
• Delivering courses, assessments, grades, and academic counseling
• Providing support services like advising, career assistance, credentialing
• Marketing and communications about offerings and updates
• Anonymized analysis to monitor operations and improve services

Data Sharing & Transfers Personal data is only shared when absolutely necessary for legally permissible and clearly defined purposes. Third parties receiving data must adhere to strict confidentiality and data protection protocols.

In cases where data needs to be transferred outside of the country/region, Chozen Academy ensures appropriate safeguards and security measures are in place.

Individual Rights Chozen Academy respects the data rights of all individuals. This includes the ability to:

• Request access to review one’s personal data
• Request rectification of inaccurate or incomplete data
• Request erasure of data or restrict/object to processing
• Exercise data portability to obtain a copy of data
• File a complaint regarding data handling with regulatory bodies

Data Security Chozen Academy employs robust technical, physical and administrative safeguards to protect personal data including encryption, access controls, personnel training, and incident response plans. All security practices are routinely reviewed and updated.

This Data Protection Policy is supported by additional policies including retention, breach response, and third-party controls. Chozen Academy conducts regular audits and impact assessments to maintain compliance.

Any questions or individual rights requests under this policy can be directed to privacy@chozenacdemy.com.

ABC Online Chozen Academy Equal Opportunity Charter

At Chozen Academy, we are committed to cultivating an inclusive environment that promotes equal opportunities for all individuals, free from discrimination. This charter establishes our principles and practices to ensure fair treatment regardless of gender, age, ethnicity, disability, sexual orientation, gender identity, or religious beliefs.

Guiding Principles

1. Equitable Access: Chozen Academy strives to provide full and equitable access to educational opportunities. All individuals shall have an equal chance to enroll, participate and succeed based solely on merit.
2. Supportive Environment: The Academy nurtures a supportive, welcoming atmosphere of mutual respect. All students, staff and stakeholders have the right to be valued and treated with dignity.
3. Diverse Perspectives: We embrace the richness of ideas, backgrounds and experiences that diversity provides. Differing viewpoints and approaches are assets that enhance learning.
4. Zero Tolerance: Chozen Academy has zero tolerance for any form of discrimination, harassment, victimization or retaliation against individuals based on protected characteristics.

Non-Discriminatory Practices Chozen Academy is dedicated to ensuring non-discriminatory treatment in all policies, procedures and operations, including:

Admissions: All admission and enrollment decisions are made in a fair and equal manner based solely on entry criteria relevant to the course/program.

Employment: Recruitment, career development, and consideration for roles is based exclusively on objective, merit-based criteria without prejudice.

Education: Course curriculum, materials and assessments are designed to be unbiased and provide equal educational value to all students.

Support Services: All learners have equal access to academic advising, counseling, financial aid resources and other support services.

Accessibility: The Academy ensures its facilities, platforms, materials and communications are designed to accommodate diverse needs and capabilities.

Accountability & Recourse Violations of this charter should be reported immediately to the proper authorities. The Academy investigates all complaints thoroughly and takes appropriate corrective action.

Students may file grievances through defined disciplinary procedures. Employees should report infractions through established whistleblower and anti-retaliation reporting channels.

Chozen Academy routinely conducts monitoring, training, and reviews to uphold the tenets of equal opportunity. We encourage an open dialogue to strengthen our efforts to promote equity and inclusion for all.

Any exceptions or clarification needed regarding this charter can be addressed to the Equal Opportunity Office at equalopportunity@chozenacdemy.com.

ABC Online Chozen Academy Malpractice Policy

ABC Online Chozen Academy has robust procedures to prevent malpractice and maintain the integrity of all assessments and certifications. This policy defines malpractice, outlines reporting protocols, and establishes consistent processes for investigating and resolving any allegations of malpractice.

Definition of Malpractice Malpractice refers to any deliberate activity, neglect, default or other practice that compromises, or could potentially compromise:

• The integrity of Chozen Academy’s assessments and certification processes
• The validity of results, certificates, or certification credentials issued
• The reputation, credibility or interests of Chozen Academy
• The confidence of the public in the qualifications offered by Chozen Academy

Examples of malpractice include, but are not limited to:

• Cheating of any kind during exams or assessments
• Collusion in providing or gaining an unfair advantage
• Impersonating others or allowing impersonation
• Plagiarism or passing off work as one’s own
• Fabrication or misrepresentation of data/information
• Tampering with assessment materials or resources
• Instigating or assisting others in acts of malpractice

Malpractice Reporting All stakeholders must report any identified or suspected cases of malpractice in assessments. Written allegations with supporting evidence should be submitted to malpractice@chozenacdemy.com.

Anonymous reports are permitted, though providing contact information is recommended to allow follow-up queries.

Investigation Procedures

1. Chozen Academy will acknowledge receipt of malpractice allegations within 5 working days.
2. An independent Investigation Officer is assigned to promptly review the report and evidence.
3. The Investigation Officer has authority to collect further statements, conduct interviews with concerned parties, inspect premises, and uncover relevant information.
4. Investigations aim to be completed within 30 working days of receipt of the allegation.
5. If malpractice is substantiated, the Investigation Officer submits a recommendation report detailing appropriate penalties/actions.
6. The final investigation outcome and any disciplinary actions are communicated in writing to relevant parties within 10 working days of conclusion.

Disciplinary Measures For substantiated cases of malpractice involving students, disciplinary measures may include:

• Warning and mandatory training on academic integrity
• Disqualification of assessment results and assignment re-submissions
• Temporary or permanent ban from Chozen Academy programs/certifications

For malpractice by Chozen Academy staff or contractors, measures may include disciplinary action up to termination of contract/employment.

Appeals against penalties for malpractice can be submitted following Chozen Academy’s defined Appeals Process.

This Malpractice Policy is reviewed annually to ensure it remains fit for purpose. Any queries can be sent to compliance@chozenacdemy.com.

ABC Online Chozen Academy Reasonable Adjustments Policy

ABC Online Chozen Academy is committed to creating an accessible and inclusive learning environment for all individuals. This policy establishes guidelines and protocols to provide reasonable adjustments to training and assessment activities, ensuring students with disabilities or health conditions are not unfairly disadvantaged in working towards their educational goals.

Reasonable Adjustments Defined A reasonable adjustment is an adaptation or modification made to account for an individual’s specific needs relating to a disability, medical condition, or other circumstance. The purpose is to minimize barriers and enable equitable participation in Chozen Academy’s courses, programs and assessment activities.

Reasonable adjustments may include, but are not limited to:

• Changes to assessment procedures, methods, or materials
• Modifications to course delivery platforms, multimedia, or assistive technologies
• Providing additional time extensions, breaks, or schedule accommodations
• Assigning support staff like readers, scribes, interpreters or learning coaches
• Ensuring accessibility of facilities, equipment or learning materials

Reasonable adjustments aim to provide equality of opportunity without compromising essential academic requirements or assessment integrity.

Requesting Reasonable Adjustments Students may request reasonable adjustments through the following process:

1. Submit the Request for Reasonable Adjustments form along with supporting documentation regarding the disability or condition.
2. Requests should be made in advance of the course or assessment, allowing sufficient time for evaluation and implementation of adjustments.
3. Chozen Academy’s Disability Services Office will review the request, obtain any additional information needed, and determine reasonable adjustments.
4. If adjustments are approved, an Adjustment Plan is created and shared with the student and relevant instructors/staff to coordinate implementation.
5. For cases where no reasonable adjustment can be identified, or adjustments would cause undue hardship, the Disability Services Office will explain the decision and discuss alternative options for the student.

Confidentiality of information regarding disabilities is maintained at all times.

Denial of Adjustments & Appeals If a student disagrees with the determination of the Disability Services Office regarding reasonable adjustments, they may file an appeal following Chozen Academy’s defined Appeals Process.

The Academy routinely monitors and evaluates its reasonable adjustment services to ensure compliance and continuous improvement in providing an equitable learning experience for all students.

Any questions about this Reasonable Adjustments Policy can be directed to accessibility@chozenacdemy.com.

ABC Online Chozen Academy Safeguarding Learners Policy

At ABC Online Chozen Academy, we have a unwavering commitment to ensuring the safety and well-being of all learners, especially young people and vulnerable individuals enrolled in our courses and programs. This Safeguarding Learners Policy establishes clear guidelines and protocols to protect learners from any form of harm, abuse or exploitation.

Definitions For the purposes of this policy:

• A child is defined as anyone under the age of 18
• A vulnerable adult is anyone over 18 who has a disability, illness or other factor that puts them at increased risk of harm

Safeguarding Principles

1. Safety First: Chozen Academy prioritizes protecting learners’ safety and welfare above all other considerations.
2. Prevention: Proactive measures are taken to minimize risks of harm occurring through rigorous vetting, training and oversight.
3. Reporting: A clear framework exists for reporting safeguarding concerns or allegations of abuse.
4. Responding: All reports are responded to swiftly with defined protocols for addressing incidents appropriately.
5. Supporting: Victims receive comprehensive support services focused on their needs and well-being.

Code of Conduct All Chozen Academy staff, contractors and partners must adhere to a strict Code of Conduct regarding interactions with learners:

• Maintain appropriate boundaries and prohibit any sexual activity, emotional abuse or exploitation
• Never initiate private contact or meetings outside of approved Chozen Academy activities
• Report any concerns about a learner’s welfare or observed inappropriate conduct immediately

Recruitment Screening Enhanced background checks are required for any role involving direct instructional contact or responsibility over learners.

Comprehensive Safeguarding Training All staff receive annual training on child protection, identifying abuse indicators, preventing grooming, reporting protocols and responding to disclosures.

Reporting Mechanisms Learners and staff can report any safeguarding concerns through:

• SafeReport@chozenacdemy.com
• 24/7 Safeguarding Hotline
• Direct reporting to designated Safeguarding Officers

Chozen Academy has zero tolerance for any activities that endanger learners. Substantiated cases result in immediate termination and legal action.

Ongoing Commitment This policy is reviewed annually with third-party audits to validate compliance. The Academy continually enhances safeguarding measures based on evolving best practices and risk assessments.

Any clarifications regarding this Safeguarding Learners Policy can be sent to safeguarding@chozenacdemy.com.

Data Privacy Policy for ABC Online Academy

ABC Online Academy is committed to protecting the privacy and security of the personal data collected from our users. This data privacy policy outlines how we collect, use, and safeguard the information provided through our online learning platform.

1. Data Collection: ABC Online Academy collects the following information from users:
   • User registration data: name, email address, password, and any other information provided during the registration process.
   • Usage data: information about how users interact with the platform, including course enrollment, progress, and completion data.
   • Evaluation data: feedback and responses provided by users through evaluation forms and surveys.
2. Data Use: The information collected is used for the following purposes:
   • To provide and improve the online learning experience: User registration data and usage data are used to personalize the platform, track progress, and enhance the overall user experience.
   • To evaluate and enhance training activities: Evaluation data is used to assess the effectiveness of training programs and make informed decisions about future improvements.
   • To comply with legal and regulatory requirements: ABC Online Academy may use user data to fulfill its legal and regulatory obligations.
3. Data Security: ABC Online Academy takes the following measures to protect user data:
   • Encryption: All user data is encrypted both in transit and at rest to ensure confidentiality.
   • Access controls: Only authorized personnel with a legitimate need can access user data, and access is monitored and logged.
   • Backup and disaster recovery: User data is regularly backed up and stored in secure, off-site locations to ensure data integrity and availability.
4. Data Sharing and Disclosure: ABC Online Academy does not share or disclose user data with third parties, except in the following circumstances:
   • With service providers: ABC Online Academy may share user data with trusted service providers who assist in the operation and maintenance of the platform, subject to appropriate confidentiality and security measures.
   • As required by law: ABC Online Academy may disclose user data if required to do so by law, such as in response to a court order or a legitimate government request.
5. User Rights: Users have the following rights regarding their personal data:
   • Access: Users can request access to the personal data ABC Online Academy holds about them.
   • Correction: Users can request the correction of any inaccurate or incomplete personal data.
   • Deletion: Users can request the deletion of their personal data, subject to legal and regulatory requirements.
   • Objection: Users can object to the processing of their personal data for specific purposes.
6. Changes to the Policy: ABC Online Academy reserves the right to update this data privacy policy as necessary to reflect changes in our data practices or relevant laws and regulations. Users will be notified of any significant changes.

If you have any questions or concerns about this data privacy policy, please contact our data protection officer at [email protected]

Evaluation Form Policy for ABC Online Academy

1. Purpose of Evaluation
   • The evaluation process at ABC Online Academy aims to collect feedback and data that can be used to improve the quality and effectiveness of our training activities.
   • Evaluation provides first-hand insights into whether the training has achieved its intended outcomes and helps us make informed decisions about future training sessions.
2. Evaluation Criteria
   • ABC Online Academy’s evaluation form will assess the following key aspects of the training:
     • Relevance and usefulness of the course content
     • Effectiveness of the instructional methods and delivery
     • Satisfaction with the overall learning experience
     • Suggestions for improvement
3. Evaluation Process
   • Evaluation forms will be distributed to all participants at the end of each training session.
   • Participants will be encouraged to provide honest and constructive feedback through the evaluation form.
   • The evaluation forms will be collected and analyzed by the training team to identify areas for improvement.
4. Utilization of Evaluation Data
   • The data collected through the evaluation forms will be used to:
     • Identify strengths and weaknesses of the training program
     • Implement changes and enhancements to improve the quality of future training sessions
     • Inform the development of new training content and delivery methods
     • Measure the overall effectiveness and impact of the training program
5. Confidentiality and Privacy
   • Participant responses in the evaluation forms will be kept confidential and will not be associated with individual identities.
   • The evaluation data will be stored securely and accessed only by authorized personnel involved in the training program improvement process.
6. Continuous Improvement
   • ABC Online Academy is committed to continuously improving its training programs based on the feedback and data collected through the evaluation process.
   • The training team will regularly review and analyze the evaluation data to identify opportunities for improvement and implement necessary changes.

By implementing this Evaluation Form Policy, ABC Online Academy aims to foster a culture of continuous learning and improvement, ensuring that our training programs meet the evolving needs of our learners.

Public Liability Insurance Policy for ABC Online Academy

1. Purpose of Public Liability Insurance
   • As an online learning platform, ABC Online Academy recognizes the importance of having a comprehensive Public Liability Insurance (PLI) policy in place to protect the organization, its employees, and the members of the public who interact with the business.
   • PLI provides coverage for claims made against the company for bodily injury or property damage that may occur as a result of the company’s operations or activities.
2. Scope of Coverage
   • ABC Online Academy’s PLI policy will cover the following:
     • Bodily injury or death of any member of the public caused by the negligence of the company or its employees.
     • Damage to the property of any member of the public caused by the negligence of the company or its employees.
     • Legal liability and defense costs associated with such claims.
3. Minimum Coverage Limits
   • ABC Online Academy will maintain a minimum of $2 million in PLI coverage per occurrence and $4 million in aggregate coverage.
   • The company will review the coverage limits annually and adjust them as necessary to ensure adequate protection.
4. Policy Exclusions
   • The PLI policy will not cover claims arising from:
     • Intentional or criminal acts committed by the company or its employees.
     • Professional errors or omissions (which will be covered under a separate Professional Liability Insurance policy).
     • Damage to the company’s own property or equipment.
5. Policy Holder Responsibilities
   • ABC Online Academy will ensure that the PLI policy is kept up-to-date and renewed on an annual basis.
   • The company will maintain accurate records of all incidents or claims made against the PLI policy and report them to the insurance provider in a timely manner.
   • Employees will be trained on the importance of PLI and their role in reporting any incidents or potential claims.
6. Review and Continuous Improvement
   • ABC Online Academy will regularly review the PLI policy to ensure that the coverage remains adequate and appropriate for the company’s evolving needs.
   • The company will also monitor industry best practices and regulatory changes to identify any necessary updates to the PLI policy.

By implementing this comprehensive Public Liability Insurance Policy, ABC Online Academy demonstrates its commitment to protecting the safety and well-being of the public, as well as the financial stability of the organization in the event of a covered incident or claim.

Responsible Marketing Procedure for ABC Online Academy:

1. Responsible Marketing Commitment
   • ABC Online Academy is committed to meeting the highest standards for responsible marketing across all forms of marketing and communications.
   • The company will ensure that marketing messages are inclusive, respectful, and do not contain content that is vulgar, insulting, demeaning, or undermines the role of parents and family.
2. Responsible Marketing Council
   • ABC Online Academy has established an internal Responsible Marketing Council (RMC) to oversee the company’s responsible marketing practices.
   • The RMC is responsible for reviewing and approving all marketing content and placements to ensure compliance with the company’s responsible marketing policy.
3. Advertising to Children
   • Regardless of the nutrition profile of the product, ABC Online Academy will not engage in any product advertising on programming or content primarily directed to children under 6 years old.
   • For children under 13, the company will only market products that meet strict nutrition standards, as defined by industry initiatives like the IFBA Responsible Marketing Commitment and the CFBAI in the US.
4. Transparency and Compliance
   • ABC Online Academy will ensure that all marketing communications have a sound scientific basis for any nutritional or health claims.
   • The company will adhere to the requirements of the ICC Framework for Responsible Marketing Communications, which covers aspects such as accurate representation of product characteristics, appropriate portion sizes, and transparency around the commercial purpose of marketing.
5. Continuous Improvement
   • ABC Online Academy will regularly review and update its responsible marketing practices to align with industry best practices, regulatory changes, and the evolving needs of its customers and communities.
   • The company will seek feedback from stakeholders and incorporate learnings to further strengthen its responsible marketing approach.

By implementing this Responsible Marketing Procedure, ABC Online Academy demonstrates its commitment to ethical, transparent, and socially responsible marketing practices, which will help build trust and stronger relationships with its customers and the broader community.